Returns, Refunds & Cancellations
We make these shoes ourselves. If something is wrong with a pair, we want it back and we want you refunded — this page says exactly how, and what it costs you, with nothing left to find out later.
Last updated: 2 October 2026
Cancelling before it ships
You can cancel yourself, free, at any point before the parcel is handed to the courier — while the order still shows New, Confirmed or Packed. The Cancel button appears on the order in My Account only while this is possible, so if you can see it, you can use it.
Once a tracking number exists the parcel has left us and cancelling is no longer possible. Refuse the delivery or raise a return instead — both work, and neither costs you anything extra.
Returning after delivery
You have 7 days from the day it is delivered. The order page shows the days remaining, counted from the delivery date we record, so there is no argument about when the clock started.
What we accept
| Wrong product | You received something other than what you ordered. |
|---|---|
| Damaged product | It arrived damaged, or was damaged in the box. |
| Size issue | It does not fit. Baby sizes are hard to judge — this is a normal reason and we do not argue with it. |
| Not as expected | The colour, material or look is not what the photos led you to expect. |
| Quality issue | Stitching, sole, strap or finish is not up to standard. |
| Other | Tell us in your own words and we will read it. |
Condition
- Unworn outdoors, with the sole clean. Trying them on indoors is expected and fine.
- All tags and packaging included.
- For a damaged, wrong or quality issue, please add photos when you raise the return — up to 5. It is the fastest way to get it approved, and it saves you sending the pair back before we agree.
What cannot be returned
- Pairs worn outside, or with a dirty or scuffed sole.
- Anything raised after the 7-day window has closed.
- Items damaged after delivery by use, washing or storage.
How to raise one
- Open My Account → My Orders and find the order.
- Press Return, choose the reason, and add photos if the item is damaged or wrong.
- We review it — usually within 48 hours — and tell you by email what happens next.
- Either we arrange a courier pickup, or we ask you to send it back, whichever suits the address.
- Once it reaches us and the condition is confirmed, the refund is sent.
No phone call is needed and nothing has to be chased. The status is on the order the whole time, and you can message us on that return from My Account → Support.
Refunds
| Paid online | Back to the same card, UPI or account used to pay. We cannot send it anywhere else — that is a rule of the payment system, not ours. |
|---|---|
| Cash on Delivery | By bank transfer to an account you give us when the return is approved. |
| How long | Sent within 2 working days of the return reaching us and passing its check. Your bank then takes 5–7 working days to show it. |
| Partial returns | Return part of a multi-item order and you are refunded for those items. |
What is deducted, stated plainly
We would rather you read this here than discover it on a refund.
- Delivery charge — refunded in full when the fault is ours (wrong, damaged or faulty item). On a change-of-mind return it is not refunded: the parcel was delivered, and the courier was paid.
- Platform fee, where one applies — not refunded when you cancel or change your mind. It is refunded in full when we cancel an order or the fault is ours.
- Cash on Delivery fee, where one applies — refunded with the order. You can avoid it entirely by paying online.
- Nothing else. No restocking fee, no handling charge, no deduction that is not named on this page.
Exchanges
We do not process a swap in one step, because holding your money while a second parcel travels helps nobody. Return the pair for a refund and order the size you want — you can place the new order straight away rather than waiting for the refund to land.
If the parcel never arrives
Tell us. We will trace it with the courier and either send a replacement or refund you in full. A parcel lost in transit is our problem to solve, not yours to prove.
Questions
Email rsfashionmart2019@gmail.com, phone +91 99993 91008, or open a ticket from My Account → Support, which keeps the whole conversation together.